1. Ride Cancellation by User

• Before Driver Is Assigned:

  • You can cancel the ride anytime before a driver is assigned without any charges.

  • If payment was made in advance, a full refund will be initiated.

• After Driver Is Assigned:

  • If the ride is canceled after a driver has been assigned but before pickup, a cancellation fee may apply depending on distance and time.

  • The remaining amount, if prepaid, will be refunded.

• Driver Arrived & Waiting:

  • If the driver arrives at the location and waits for a reasonable time (as per our policy) but the user doesn’t show up or cancels, no refund will be provided.

2. Cancellation by SafeCab

• In rare cases, SafeCab may cancel your ride due to:

  • Driver unavailability

  • Technical errors

  • Safety or regulatory concerns

• In such cases, if payment was already made, a full refund will be processed automatically.

3. Return & Refund Policy

• Refunds are applicable only for prepaid rides as per cancellation conditions.

• Refunds are usually processed within 5–7 business days to the original payment method.

• Time may vary based on your bank/payment provider.

4. No Returns After Ride Completion

• Once the ride has been completed, SafeCab does not offer returns or refunds unless:

  • The trip was incorrectly charged.

  • There was a verified issue with service quality.

• Users must report such concerns within 48 hours to be eligible for review.