At SafeCab, we strive to provide our customers with reliable and comfortable cab services. However, we understand that certain situations may require cancellations or refunds. This Refund Policy outlines the terms under which refunds are issued.
Before Ride Start: If a user cancels a ride before the driver has been dispatched or started the trip, no cancellation fee will be charged, and the full amount (if prepaid) will be refunded.
After Driver Assignment: If a ride is canceled after the driver has been assigned or is en route, a nominal cancellation fee may apply. The remaining amount will be refunded if applicable.
No Show: If the rider is unavailable at the pickup location and does not respond, the ride may be marked as a no-show. In such cases, a refund may not be provided.
If a ride is canceled by SafeCab due to unavailability of drivers or any technical issue, the full amount paid will be refunded to the original payment method.
If you believe you have been wrongly charged or have encountered an issue with your fare, please contact our support team at support@safecab.com within 48 hours. We will investigate and, if found valid, issue a full or partial refund accordingly.
Refunds (if applicable) will be processed within 5–7 business days to the original method of payment. Time taken to reflect in your account may vary depending on your bank or payment provider.
Toll charges, taxes, and waiting charges (if incurred) are non-refundable once a ride is completed.
Promotional coupons and discounts are non-refundable.